How to Cancel an Appointment

We understand that life can be unpredictable, and sometimes, you may need to cancel an appointment. At Eastham Group Practice, we strive to provide the best care for all our patients, and your cooperation helps us achieve this goal.

How to Cancel Your Appointment

If you need to cancel or reschedule your appointment, please follow these simple steps:

1. Call to Check or Cancel – Beat the queues and use our automated check and cancel service. Call us on 0151 327 1391 and select option 1, please ensure your telephone details are up-to-date otherwise the system won’t recognise you and you will be unable to cancel your appointment.  In this instance please phone reception who will be able to support you.

2. Use the NHS App – You can cancel or reschedule it easily via the NHS App

Why Cancelling in Advance is Important

Cancelling an appointment might seem like a small thing, but it has a significant impact on both our practice and other patients. Here’s why timely cancellations matter:

• Opens Up Slots for Others – Another patient who needs urgent care can take your place.
• Reduces Wasted Resources – Preparing for an appointment takes time, and last-minute cancellations can lead to lost resources.
• Helps You Stay on Track with Your Health – Rescheduling ensures you continue to receive the care you need without long delays.