Access and Appointment Reports
Welcome to our Access & Appointment Reports page.
This section of our website is dedicated to keeping you informed about how we are developing and improving access to care at our practice. We understand how important it is for patients to be able to book appointments easily and receive timely care, and we are committed to being transparent about our progress.
What You’ll Find Here:
- Updates on Access Improvements: Learn about the steps we’re taking to enhance how patients access our services, including new systems, extended hours, and digital tools.
- Appointment Data & Insights: View recent reports that show how appointments are being used, including trends in availability, demand, and patient feedback.
- Ongoing Developments: Stay informed about upcoming changes and initiatives aimed at making your experience with the practice smoother and more efficient.
We believe that sharing this information helps build trust and ensures our patients are part of the journey as we continue to improve.
Current Data
Prescriptions Ordered via NHS App
Patients Referred to NHS Pharmacy First Scheme
Friends and Family Test (Apr-Jun 2025)
Reducing DNA’s (Apr-Jun 2025)
We also closely monitor the number of missed appointments, known as DNAs. When patients do not attend their booked appointments and do not cancel in advance, it results in lost time that could have been offered to someone else in need. Reducing DNAs is a key part of improving access for everyone. By working together, through reminders, easier cancellation options, and raising awareness, we aim to make the best use of every available appointment.
Past Reports
Clinical Triage Hub Evaluation Weeks 14-18
Clinical Triage Hub Evaluation Weeks 1-4
Help Us Improve – Share Your Feedback
Your voice matters. We are always looking for ways to improve the care and services we provide, and your feedback plays a vital role in helping us do that. Whether you’ve had a positive experience or have suggestions for how we can do better, we want to hear from you.
By sharing your thoughts, you help us:
- Understand what’s working well
- Identify areas where we can improve
- Shape future developments in how we deliver care
You can provide feedback through our online feedback form, by speaking to a member of our team, or by using the feedback form reception. Every comment is reviewed and considered as part of our ongoing commitment to delivering high-quality, patient-centred care.
