Appointments

Who do I see?

Appointments

How to book an appointment

The easiest and quickest way to book an appointment is to send a request using PATCHS.

Use PATCHS to get health advice, answer questions on medication, get fit note and lots more.

Go to PATCHS (Monday to Friday from 7.30AM)

PATCHS is the fastest way to contact your GP practice online to get health advice, request an appointment and ask any health questions you may have. It is an online consultation platform.

We operate a triage-first system via PATCHS to ensure that patients with the most urgent medical needs are seen first. This helps us provide fair and effective care, similar to how A&E prioritises patients.

When you request an appointment, our clinically trained triage team will assess your needs and match you with the most suitable clinician. Patients with less urgent concerns may have a longer wait time for an appointment. To help us provide the best care, please give accurate and detailed information when completing our online triage form or speaking with our team.

How It Works:

  • We aim to respond within 24 hours of your request.
  • This system is particularly useful for medical advice, prescription queries, and admin requests like sick notes.
  • Our approach is constantly improving, ensuring more patients are seen promptly by the right clinician.

Extra Support

If you are elderly, vulnerable, or need assistance, please call our reception at 0151 327 1391 from 8:00 AM for further support.

When the practice has reached its full capacity and we have no more appointments to offer you may be advised to contact 111.  This service is in place to support practices when we reach full capacity.

Please visit our website page – A Guide to PATCHS for more help and support.

Have you considered self care?

Many things get better by themselves, or with simple measures.  If you need help with self-managing your problem, we recommend the following:

NHS Pharmacy First

NHS Pharmacy First

Your local pharmacy or chemist can provide you with expert advice for free.

Many pharmacies even have private consultation rooms and are open in the evenings and weekends. Check with your local pharmacy for their opening hours.

Pharmacists can advise on how to treat the following:

  • Uncomplicated urinary tract infection (UTI) – Women between 16-64 years
  • Shingles Adults – Adults between 18 years and over
  • Impetigo (non-bullous) – Adults and children 1 year and over
  • Infected insect bites – Adults and children 1 year and over
  • Acute sore throat – Adults and children 5 years and over
  • Acute sinusitis – Adults and children 12 years and over
  • Acute otitis media – Children 1-17 years

If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.

To find your local pharmacy visit www.nhs.uk/chemist

Cancelling your appointment

How to cancel your appointment

We understand that sometimes your circumstances might have changed and you may no longer be able to attend your appointment.

We ask for as much notice that you can give us so we can offer this appointment to another patient.

Please see below for the different ways to cancel your appointment:

  • Call us on 0151 327 1391 and select option 1, please ensure your telephone details are up-to-date otherwise the system won’t recognise you and you will be unable to cancel your appointment.  In this instance please phone reception who will be able to support you.
  • Via the NHS App

Chaperones

Chaperones

We are committed to providing a safe, comfortable and respectful environment for all patients.

What is a Chaperone?

A chaperone is a trained member of staff who is present during an examination or procedure. Their role is to provide reassurance and support to both the patient and clinician and to help maintain dignity and privacy throughout the consultation.

When Might a Chaperone Be Offered?

A chaperone may be offered for any consultation, examination or procedure, particularly where an intimate examination is required. Examples include examinations of the breasts, chest, genital area or rectum.

Your clinician may recommend a chaperone for certain examinations, regardless of the patient’s age or gender.

Your Choice

You have the right to request a chaperone at any time during your appointment. If you would like a chaperone present, please let the receptionist or clinician know and we will do our best to arrange this.

You may also choose to decline the offer of a chaperone. However, on some occasions the clinician may feel unable to proceed with an examination without a chaperone being present. If this happens, the reasons will be explained to you and, if necessary, your appointment may be rearranged.

Who Can Act as a Chaperone?

Our chaperones are trained members of the practice team who understand their role and responsibilities. Family members and friends are not usually considered formal chaperones, although they may accompany you during your consultation if you wish.

Confidentiality and Respect

All chaperones are bound by the same standards of confidentiality as other healthcare professionals. They will treat your privacy and dignity with the utmost respect at all times.

If you have any questions about our chaperone policy, please speak to a member of the practice team.

Start here

Extended Access

Extended Access

Healthier South Wirral surgeries are offering Extended Access appointments.

Appointments are now available during the evenings and at the weekend.

You will be offered an appointment at one of the two hubs located at:

  1. The Allport Surgery, 43 Bridle Road, Bromborough, Wirral CH62 6EE
  2. Sunlight Group Practice, Sefton Rd, New Ferry, Birkenhead, New Ferry CH62 5HS

Home Visits

Home Visits

Patients are requested, where possible, to telephone before 11:00am if a home visit is required that day.

All requests are triaged to ensure that apart from the genuinely housebound, all patients attend the surgery rather than request a home visit because of the extra time home visiting takes.

On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

House visits are only available for patients who are housebound because of illness or disability.