Eastham Group Practice

Eastham Group Practice

Treetops Primary Healthcare Centre, 47 Bridle Road, Bromborough, CH63 6EE

It's Thursday 5:28 PMWe're open

NHS

Telephone: 0151 327 1391

Fax: 0151 327 8670

WICCG.easthamgrouppractice@nhs.net

Appointments

All the Doctors and Nurses work to appointments

Demand for appointments has increased over the years; we are still trying to keep up with demand and have made major changes to the appointment system to provide a faster and better service.

Book on the day appointments

At present we template for 35-40% of our appointments to be book on the day appointments and these are available by ringing 0151 327 1391 each morning from 08:00. These are usually for more urgent matters that cannot wait until a routine appointment is available. We cannot guarantee that you will be able to see the doctor of your choice, although we will try to accommodate your request. When you ring for your appointment our reception staff may ask you to provide them with a brief idea of what your problem is on that day. This is so that we can triage you to the right source of help on the day. You do not have to tell our reception staff any information if you do not want too, however to ensure that our appointments are maximised to their full potential it is extremely helpful.

Pre-Bookable/Routine appointments

At present we template for 60-65% of our appointments to be pre-bookable throughout the week. These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on-going problem. These can be pre-booked up to 6 weeks in advanced if available.

Duty Doctor appointments

Every day one of our doctors takes turns to be the  Duty Doctor and deals with all requests for urgent advice and treatment that day. If all the ‘Book on the Day’ appointments have been taken, the Duty Doctor deals with anyone who feels unable to wait until another day. The Reception Team will take a telephone number (a land-line number is preferred) and the Duty Doctor will ring back. The doctor has the ability to offer an appointment if necessary or give telephone advice.

Advanced Nurse Practitioner

A nurse practitioner is an experienced nurse with additional specialist training. They are qualified to diagnose illness, decide on treatment and issue prescriptions. They usually see people with new illness and do not normally see people with on-going problems.

The practice now has 2 Advanced Nurse Practitioners that will be be your first point of contact for most acute illnesses that require an ‘on the day ‘appointment.

Golden Rules For Appointments

  • If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
  • Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
  • If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation.
  • If you are more than 10 minutes late for your appointment your appointment will be cancelled and you will have to rebook.

Chaperone

If appropriate a GP will offer you the opportunity for a chaperone to be present or you can request this service yourself.

Reception

The receptionists are here to help you. To ensure that they can assist you as efficiently as possible, they may need to ask for further details or check information in your medical records when you telephone the surgery.They are bound by the same rules of confidentiality as the doctors and nurses. Please appreciate that receptionists are not qualified to discuss your clinical care but they will do their best to point you in the right direction. Please show the same courtesy to them as with all members of the team.

GP Training

We are honoured to be a designated teaching practice which involves having medical students from the University of Liverpool. Occasionally, we may ask your permission for you to participate in their teaching programme.

Students often learn more from their patients than their tutors and books! You can be involved in the medical learning of our future doctors, for the benefit of future patients. It is of great benefit for the students to learn from you in this way, but we will always respect your decision if you do not feel comfortable with this. Please inform the staff if you do not wish to be seen by a medical student.

Non Attenders

We offer over 800 appointments per week and of these a percentage are wasted because patients do not attend. In 2018 83.4 surgeries were wasted due to non-attenders, this is the equivalent of 1251 10 minute appointments.

Update Your Details

Patient Participation Group

  • Contact the Patient Group with your feedback, suggestion, comment or question. Please note this form will be sent directly to our Patient Participation Group and should not contain any personal or medical information.
  • Do you agree to be contacted regarding this matter?

Friends & Family Test

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    08:00am - 20:30pm
  • Tuesday
    08:00am - 20:00pm
  • Wednesday
    08:00am - 20:00pm
  • Thursday
    08:00am - 20:00pm
  • Friday
    08:00am - 18:30pm
  • Saturday
    08:30am - 12:30pm
  • Sunday
    CLOSED