Treetops Primary Healthcare Centre, 47 Bridle Road, Bromborough, CH62 6EE

Current time is 04:14 - Sorry, we're closed

NHS

Telephone: 0151 327 1391

Fax: 0151 327 8670

WICCG.easthamgrouppractice@nhs.net

Appointments

All the Doctors and Nurses work to appointments

Demand for appointments has increased over the years; we are still trying to keep up with demand and have made major changes to the appointment system to provide a faster and better service.

E-Consult

Why phone the surgery when you can book your appointments or request advice through our website, with no wait or hassle? Next time you need an appointment you could save time by starting an online consultation with the GP by using eConsult. We’ll get back to you by the end of the next working day/tomorrow and you might not even have to come in to the surgery. You can do it anytime, anywhere, even on your mobile. This is especially useful for medical advice, queries and admin tasks such as requesting a sick note. Go to the Home page of our website and complete the form to submit your request.

Please note, if you have an urgent health query, call the surgery on 0151 327 1391 for advice, or 111 when we are closed.

Book on the day appointments

At present we template for 35-40% of our appointments to be book on the day appointments and these are available by ringing 0151 327 1391 each morning from 08:00. These are usually for more urgent matters that cannot wait until a routine appointment is available. We cannot guarantee that you will be able to see the doctor of your choice, although we will try to accommodate your request. When you ring for your appointment our reception staff may ask you to provide them with a brief idea of what your problem is on that day. This is so that we can triage you to the right source of help on the day. You do not have to tell our reception staff any information if you do not want too, however to ensure that our appointments are maximised to their full potential it is extremely helpful.

Pre-Bookable/Routine appointments

At present we template for 60-65% of our appointments to be pre-bookable throughout the week. These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on-going problem. These can be pre-booked up to 6 weeks in advanced if available.

Advanced Nurse Practitioner

A nurse practitioner is an experienced nurse with additional specialist training. They are qualified to diagnose illness, decide on treatment and issue prescriptions. They usually see people with new illness and do not normally see people with on-going problems.

The practice now has 2 Advanced Nurse Practitioners that will be be your first point of contact for most acute illnesses that require an ‘on the day ‘appointment.

Golden Rules For Appointments

  • If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
  • Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
  • If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation.
  • If you are more than 10 minutes late for your appointment your appointment will be cancelled and you will have to rebook.

Chaperone

If appropriate a GP will offer you the opportunity for a chaperone to be present or you can request this service yourself.

Reception

The receptionists are here to help you. To ensure that they can assist you as efficiently as possible, they may need to ask for further details or check information in your medical records when you telephone the surgery.They are bound by the same rules of confidentiality as the doctors and nurses. Please appreciate that receptionists are not qualified to discuss your clinical care but they will do their best to point you in the right direction. Please show the same courtesy to them as with all members of the team.

GP Training

We are honoured to be a designated teaching practice which involves having medical students from the University of Liverpool. Occasionally, we may ask your permission for you to participate in their teaching programme.

Students often learn more from their patients than their tutors and books! You can be involved in the medical learning of our future doctors, for the benefit of future patients. It is of great benefit for the students to learn from you in this way, but we will always respect your decision if you do not feel comfortable with this. Please inform the staff if you do not wish to be seen by a medical student.

Non Attenders

In 2019, across all of our team members  2231 appointments were wasted because patients did not attend. This equates to 148 surgeries. These appointments could have been utilised by other patients had they have been cancelled.