Appointments

How to make an Appointment

The easiest and quickest way to book an appointment is to send a request using PATCHS.

Use PATCHS to get health advice, answer questions on medication, get fit note and lots more.

Go to PATCHS (Monday to Friday from 7.30pm)

PATCHS is the fastest way to contact your GP practice online to get health advice, request an appointment and ask any health questions you may have. It is an online consultation platform.

We operate a triage-first system via PATCHS to ensure that patients with the most urgent medical needs are seen first. This helps us provide fair and effective care, similar to how A&E prioritises patients.

When you request an appointment, our clinically trained triage team will assess your needs and match you with the most suitable clinician. Patients with less urgent concerns may have a longer wait time for an appointment. To help us provide the best care, please give accurate and detailed information when completing our online triage form or speaking with our team.

How It Works:

We aim to respond within 24 hours of your request.
This system is particularly useful for medical advice, prescription queries, and admin requests like sick notes.
Our approach is constantly improving, ensuring more patients are seen promptly by the right clinician.

Extra Support

If you are elderly, vulnerable, or need assistance, please call our reception at 0151 327 1391 from 8:00 AM for further support.

When the practice has reached its full capacity and we have no more appointments to offer you may be advised to contact 111. This service is in place to support practices when we reach full capacity.

Please visit our website page – A Guide to PATCHS for more help and support.

Have you considered self care?

Many things get better by themselves, or with simple measures. If you need help with self-managing your problem, we recommend the following:

NHS Website

Pharmacy First Services

Your local pharmacy or chemist can provide you with expert advice for free.

Many pharmacies even have private consultation rooms and are open in the evenings and weekends. Check with your local pharmacy for their opening hours.

Pharmacists can advise on how to treat the following:

Uncomplicated urinary tract infection (UTI) – Women between 16-64 years
Shingles Adults – Adults between 18 years and over
Impetigo (non-bullous) – Adults and children 1 year and over
Infected insect bites – Adults and children 1 year and over
Acute sore throat – Adults and children 5 years and over
Acute sinusitis – Adults and children 12 years and over
Acute otitis media – Children 1-17 years

If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.

To find your local pharmacy visit www.nhs.uk/chemist

Information from:

https://www.wirralccg.nhs.uk/your-health-and-services/taking-care-of-yourself/

Chaperone

If appropriate a Clinician will offer you the opportunity for a chaperone to be present or you can request this service yourself.

Online British Sign Language interpreters are available for your appointments.

Merseyside Society for Deaf People has joined forces with SignVideo to provide British Sign Language Virtual Remote Interpreter Services (VRI) to Wirral GPs. The service is available 8:00 – 20:00 Monday to Friday and Saturday 9:00 – 16:30. The online service is useful for appointments where face-to-face Interpreters are not available.

Contact your GP surgery to request this service for your appointment.

Find out more: https://www.msdp.org.uk/

Cancelling your appointment

We understand that sometimes your circumstances might have changed and you may no longer be able to attend your appointment.

We ask for as much notice that you can give us so we can offer this appointment to another patient.

Please see below for the different ways to cancel your appointment:

Call us on 0151 327 1391 and select option 1, please ensure your telephone details are up-to-date otherwise the system won’t recognise you and you will be unable to cancel your appointment. In this instance please phone reception who will be able to support you.
Via the NHS App

Extended Access

Your Healthier South Wirral surgeries are offering Extended Access appointments.

Appointments are now available during the evenings and at the weekend.

You will be offered an appointment at one of the two hubs located at:

The Allport Surgery, 43 Bridle Road, Bromborough, Wirral CH62 6EE
Sunlight Group Practice, Sefton Rd, New Ferry, Birkenhead, New Ferry CH62 5HS

Home Visits

Patients are requested, where possible, to telephone before 11:00am if a home visit is required that day.

All requests are triaged to ensure that apart from the genuinely housebound, all patients attend the surgery rather than request a home visit because of the extra time home visiting takes.

On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

House visits are only available for patients who are housebound because of illness or disability.